David Lee King
Author
Series
Library technology reports volume 58, no. 1
Summary
"This issue of Library Technology Reports (vol. 58, no. 1), "Library Engagement Platforms," introduces library engagement platforms, explains what types of interactions take place while using them, and illustrates why libraries need to utilize them to connect with their customers. These interactions take place using a variety of communication channels, including e-mail, text messages, and mobile phone notifications. The end goal of a library engagement...